With Commercial Bank of Grayson Video Teller, you can interact with a teller through an interactive teller machine (ITM), even when the branch is closed.
Video Teller Hours of Operation (Drive Thru)
Video Teller allows you to:
Plus, at any time, you can use the machines as an enhanced 24-hour ATM, with services such as:
*You can initiate transfers if your debit card is connected to multiple accounts. If that is not the case, our Video Teller can make that transfer and connect your card to your account.
Video Teller Tips
Additional Video Teller Conveniences
Video Teller Locations
“I love seeing familiar faces come up on the screen! It’s great getting to know customers and learning new things every day.”
“I enjoy being able to help people along their financial journey in a way that’s also convenient for them. Most transactions only take minutes, and we’re going to be open before and after lobby hours.”
ITM is an Interactive Teller Machine. This machine allows you to connect with a Video Teller utilizing two-way video during designated hours. The Video Teller will be able to assist you with transactions that you could do in a branch or have done in a drive-through previously. An ITM – which we will often refer to as Video Teller – also provides 24-hour ATM services.
Simply touch the screen at any time during Video Teller hours to connect.
If you’re visiting the ITM during Video Teller hours, they can look up your account details utilizing your account number or your SSN/EIN. Please be prepared to provide your ID or to answer any necessary security questions.
Yes, our Tellers are employed by Commercial Bank and work at a Bank facility here local. In fact, you have likely received service from one of our Video Tellers in one of our branch facilities in the past.
1s, 5s, 20s and 100s are available. You can inform the Video Teller on preference of denomination mix dispensed.
You may need your ID when a Video Teller is assisting you. Your security is our top priority.
Yes, your transaction is just as secure as if you were completing the transaction in one of our branches. You simply have the added convenience of never leaving your vehicle to complete your transaction.